These terms of service were last updated at 20/02/2026
Please read these terms and conditions carefully before placing your order.
Company name: Anne van Stormbroek
Business owner: Anne van Stormbroek
Brand name: STRMGSM.
Adres: Schans 13, 8441AB Heerenveen
KvK: 59538465
VAT: NL109001734B01
Contact: info@STRMGSM.com
These terms and conditions apply to every offer made by the business and to every sales agreement made with the customer. Before the sale is concluded, the text of these general terms and conditions will be made available digitally to the customer in a way the customer van easily copy and save them.
The offer contains a complete and accurate description of the products. The description is sufficiently detailed to enable the consumer to properly assess the offer. If Anne van Stormbroek uses images, these must be a true representation of the products offered. Obvious mistakes or errors in the offer are not binding on the entrepreneur. Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set therein.
If the customer has accepted the offer electronically, the webshop will immediately confirm receipt of acceptance of the offer digitally. As long as the webshop has not confirmed receipt of this acceptance, the customer may terminate the agreement. Anne van Stormbroek reserves the right to deny service and undo the sale if there is good reason to not enter into an agreement with the customer.
If the agreement is concluded digitally, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the customer can pay electronically, the entrepreneur will observe appropriate security measures. [Link to privacy policy]
Anne van Stormbroek will provide the customer with the following information, no later than upon delivery of the product: the email address where the customer can lodge complaints; the conditions under which and the manner in which the consumer can exercise the right to return, clear statement regarding the exclusion of the right of return and information about guarantees. [link aan return and refund policy
The customer has the right to return the product up to 14 days of delivery without any given reason. Anne van Stormbroek may ask the customer for the reason of the cancellation but the customer is not obliged to state their reason. The 14 days will commence on the day that the carrier hands off the product to the customer. The costs for returns are at your own expense. The product can be exchanged or I will return the price of the product to the specified bank account within 14 days. During that 14 day period, the consumer will handle the product and its packaging with care.
They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. For hygiene reasons, toys: dildos, butt plugs, whips, nipple clamps, and other products that are used intimately or directly onto skin cannot be returned unless these products are still sealed, and unopened in the transparent hygiene seal.
The item should be shipped back within 10 working days in the same packaging it was received in or suitable replacement and a tracking code will be provided. After receiving the product in the same state as it was sent out the refund will be sent out within 5 workdays. The same payment method used by the customer will be used for reimbursement.
Your order will be shipped within 5 working days after your order date. Ordered items will be packed in a nondescript brown box. Delivery takes place via PostNL to the address provided by the customer. STRMGSM is responsible for the proper delivery of the product. The risk with regard to the products is transferred to the customer at the time of delivery. If the box arrives damaged please take pictures before and during unpacking of the product.